Terms and Conditions
Welcome to Katara Medical Supplies Co. LLC. These Terms and Conditions apply to all purchases, inquiries, quotations, and orders submitted through our website: kataramedical.com.
By using this website or placing an order, you agree to the terms outlined below.
1. Company Information
Katara Medical Supplies Co. LLC is a medical supplies and healthcare solutions company based in Amman, Jordan. The company provides medical supplies, healthcare products, cold chain monitoring solutions, validation-related services, and other healthcare technology solutions.
2. Product Information
We aim to provide accurate product information, descriptions, images, specifications, and prices on our website. However, product availability, packaging, specifications, and images may vary depending on supplier updates, stock availability, or manufacturer changes.
Katara Medical Supplies reserves the right to update product information at any time without prior notice.
3. Order Confirmation
Submitting an order through the website does not automatically mean that the order has been finally accepted or confirmed.
All orders are subject to review by Katara Medical Supplies team. Our team may contact the customer to confirm product availability, delivery location, payment method, order details, or any special requirements before processing the order.
For bulk orders, regulated products, professional-use products, or special delivery arrangements, additional confirmation may be required.
4. Pricing
All prices displayed on the website are shown in Jordanian Dinar unless otherwise stated.
Prices may be updated from time to time based on supplier pricing, availability, currency changes, taxes, shipping charges, or other operational factors.
In case of any pricing error, Katara Medical Supplies reserves the right to correct the price and contact the customer before confirming the order.
5. Payment Methods
Available payment methods may include:
- Cash on Delivery / Pay on Delivery
- Bank Transfer
- Other payment methods that may be added in the future
For bank transfer orders, the order will be processed after payment confirmation. Customers may be requested to share the payment reference or proof of payment when needed.
6. Delivery and Pickup
Katara Medical Supplies may offer the following options:
- Pickup from Katara Office
- Delivery inside Amman
- Delivery to other governorates in Jordan
Delivery charges are displayed during checkout and may vary depending on the delivery location.
Customers are responsible for providing accurate delivery information, including name, phone number, city, area, and address. Katara Medical Supplies is not responsible for delays caused by incorrect or incomplete delivery information.
7. Product Availability
Product availability is subject to stock status at the time of order review. If an item is unavailable, our team may contact the customer to offer an alternative product, revised delivery timeline, or order cancellation.
8. Returns and Exchanges
Returns and exchanges are subject to product type, condition, packaging, and applicable health and safety requirements.
Due to the nature of medical and healthcare products, some items may not be eligible for return or exchange once opened, used, damaged, or removed from original packaging.
Any return or exchange request must be reviewed and approved by Katara Medical Supplies team.
9. Professional-Use Products
Some products listed on the website may be intended for professional, clinical, laboratory, healthcare, or trained-user environments.
Customers are responsible for ensuring that products are used according to manufacturer instructions, applicable regulations, safety standards, and professional requirements.
Katara Medical Supplies does not provide medical diagnosis, treatment advice, or clinical instructions through this website.
10. Quotations and Bulk Orders
For bulk orders, corporate orders, healthcare facilities, pharmacies, laboratories, or special procurement requests, customers may request a quotation.
Quotations are subject to product availability, quantity, delivery requirements, validity period, and final confirmation by Katara Medical Supplies.
11. Website Content
All website content, including text, images, logos, product descriptions, graphics, and design elements, is the property of Katara Medical Supplies or its respective suppliers and may not be copied, reused, or reproduced without permission.
12. Limitation of Liability
Katara Medical Supplies is not liable for indirect, incidental, or consequential losses resulting from website use, delayed delivery, stock unavailability, incorrect customer information, supplier changes, or misuse of products.
13. Privacy
Customer information submitted through the website will be handled in accordance with our Privacy Policy. This may include information required to process orders, respond to inquiries, arrange delivery, and provide customer support.
14. Changes to These Terms
Katara Medical Supplies reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page.
15. Contact Us
For questions regarding these Terms and Conditions, orders, delivery, or product inquiries, please contact us:
Katara Medical Supplies Co. LLC
Amman, Jordan
Email: [email protected]
Email: [email protected]
Phone / WhatsApp: +962 78 099 0682
