Privacy Policy
Katara Medical Supplies Co. LLC respects your privacy and is committed to protecting the personal information you share with us through our website: kataramedical.com.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, request a quotation, create an account, or place an order.
1. Information We Collect
We may collect personal information when you interact with our website, including:
- Full name
- Company name, if provided
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment method information
- Inquiry or quotation request details
- Account registration information
- Communication details submitted through contact forms, WhatsApp, email, or website forms
We may also collect technical information such as browser type, device information, IP address, pages visited, and website usage data to help improve website performance and user experience.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and manage orders
- To confirm product availability
- To arrange delivery or pickup
- To respond to inquiries and quotation requests
- To provide customer support
- To manage customer accounts
- To send order confirmations and service-related emails
- To improve our website, products, and services
- To comply with legal, accounting, regulatory, or operational requirements
- To prevent fraud, misuse, or unauthorized activity
3. Order and Payment Information
When you place an order through our website, we collect information required to process the order, confirm delivery details, and communicate with you regarding your purchase.
If you choose bank transfer, our team may contact you to confirm payment details or request a payment reference. We do not request or store sensitive payment card information directly on our website unless a secure third-party payment gateway is activated in the future.
4. Contact Forms and Quotation Requests
When you submit a contact form or request a quotation, we collect the information you provide in order to respond to your request and provide the required support.
This information may include your name, company name, email address, phone number, product or service interest, and any message or attachment submitted through the form.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve website functionality, understand visitor behavior, support shopping cart functionality, remember user preferences, and improve website performance.
Cookies may also be used by third-party services, such as analytics tools, security tools, caching tools, or marketing tools, if enabled on the website.
You may control or disable cookies through your browser settings. However, some website features, including cart and checkout functionality, may not work properly if cookies are disabled.
6. Email Communications
We may send transactional emails related to your orders, inquiries, quotations, account activity, or customer support requests.
If marketing emails, promotional offers, abandoned cart recovery emails, or newsletters are enabled in the future, customers may receive such communications where permitted and may be provided with an option to unsubscribe where applicable.
7. Sharing of Information
Katara Medical Supplies does not sell personal information to third parties.
We may share limited information with trusted service providers when necessary to operate our business and provide services, including:
- Delivery and logistics providers
- Website hosting providers
- Email service providers
- Payment or banking service providers
- IT, security, or website maintenance providers
- Professional advisors when required
- Government, regulatory, or legal authorities when required by law
Such sharing is limited to what is necessary for the intended purpose.
8. Data Storage and Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, or online transmission method can be guaranteed to be fully secure. Customers are responsible for keeping their account login information confidential.
9. Customer Accounts
If you create an account on our website, your account information may be used to manage orders, save billing and shipping details, and improve your shopping experience.
You are responsible for maintaining the confidentiality of your account login credentials and for any activity under your account.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal, tax, audit, and operational requirements.
Order records may be retained for business and accounting purposes as required by applicable laws and company policies.
11. Your Rights
Depending on applicable laws and regulations, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of certain personal information
- Withdraw consent for certain communications
- Request clarification about how your information is used
Requests can be submitted by contacting us using the details listed below.
12. Third-Party Links
Our website may contain links to third-party websites, suppliers, manufacturers, payment providers, or external resources.
Katara Medical Supplies is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
13. Children’s Privacy
Our website is intended for general business, healthcare, and product-related use. We do not knowingly collect personal information from children. If we become aware that information has been submitted by a child without appropriate consent, we may delete such information.
14. Changes to This Privacy Policy
Katara Medical Supplies may update this Privacy Policy from time to time. Any changes will be published on this page with the updated content.
Customers are encouraged to review this page periodically.
15. Contact Us
For privacy-related questions, data requests, or concerns, please contact us:
Katara Medical Supplies Co. LLC
Amman, Jordan
Email: [email protected]
Email: [email protected]
Phone / WhatsApp: +962 78 099 0682
